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Privacy Policy

Dynamic RV  |  ABN 62 698 794 464

Last updated September 2026

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This Privacy Policy outlines how Dynamic RV ("we", "us", "our") collects, uses, stores, and protects your personal information through this website (www.dynamicrv.com.au) and in the course of supplying, delivering, and servicing recreational vehicles.

Please read this policy carefully. By using this website or providing us with your personal information, you agree to the terms of this policy. If you have any questions, please contact us at sales@dynamicrv.com.au.

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1. What Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, postal address, and business name where relevant

  • Details of your enquiry, including your caravan or RV requirements, preferred layouts, options, budget, and travel plans

  • Vehicle and caravan details, including make, model, VIN or chassis number, registration details, and service history, where you book a service, repair, or warranty work with us

  • Billing and payment details, including deposit and purchase records (all payments are made in person at our premises, and we do not store your card details)

  • Identification and licence details where these are required to complete a sale, registration, transfer, or finance application

  • Photographs or written records of your vehicle taken in the course of a service, repair, or warranty claim

  • Information submitted through contact forms, enquiry forms, newsletter subscriptions, or bookings on our website

  • Technical data such as IP address, browser type, device, and pages visited (collected automatically via cookies and analytics tools)

2. How We Collect Your Information

We collect personal information directly from you when you enquire about or purchase a caravan or RV, book a service or repair, complete a form or subscribe to our email list on our website, visit our showroom, or communicate with us by email, phone, or social media.

We may also collect information about you from third parties where it is necessary to provide our services, such as from the manufacturer or supplier of your vehicle, a finance provider or insurer you have asked us to deal with, or a registration authority.

We may also collect information automatically through cookies and analytics tools when you browse our website.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiry and provide quotes and product information

  • Arrange showroom appointments, inspections, and handovers

  • Supply, deliver, and arrange registration of your caravan or RV

  • Book, carry out, and keep records of servicing, repairs, and warranty work

  • Communicate with you about your order, service booking, or enquiry

  • Assist with warranty claims and liaise with the manufacturer on your behalf

  • Send relevant updates, resources, or promotional content (you can unsubscribe at any time)

  • Process payments and deposits and maintain accurate financial records

  • Improve our website and services

  • Meet our legal obligations, including record-keeping obligations that apply to motor vehicle and caravan dealers

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary to deliver our services, including:

  • The manufacturer and suppliers of your vehicle, for orders, delivery, warranty, and product support

  • Finance brokers, lenders, and insurers, where you ask us to refer you or to help arrange finance or insurance

  • Transport and delivery contractors

  • Service technicians, repairers, and parts suppliers engaged to carry out work on your vehicle

  • Our website, email marketing, and booking platforms (e.g. Wix)

  • Government agencies and registration authorities, where required to register or transfer a vehicle

These third parties are required to handle your information in accordance with applicable privacy laws. We do not authorise them to use your information for their own purposes.

We may also disclose your information where required by law or to protect our legal rights.

5. Storage and Security

Your personal information is stored on password-protected, cloud-based platforms, including our website platform and our internal customer, sales, and service management systems. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Some of the platforms we use store data on servers located outside Australia. Where your information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled in a way consistent with the Australian Privacy Principles.

While we implement appropriate security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and meet our legal obligations, including warranty, service history, and financial record-keeping requirements. When no longer needed, we securely delete or de-identify your information.

6. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

7. Cookies and Analytics

Our website uses cookies and analytics tools (Wix and Google Search Console) to understand how visitors use our site and to improve the user experience.

You can disable cookies through your browser settings, though this may affect some website functionality.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Withdraw consent to receive marketing communications at any time by unsubscribing or contacting us directly

To exercise these rights, contact us at sales@dynamicrv.com.au. We will respond within 30 days.

10. Automated Decision-Making

We may use automated tools and systems that make decisions about how we communicate with you or organise your contact information. This includes email marketing platforms that automatically add you to sequences, tag your contact record, or segment you into lists based on actions you take, such as submitting an enquiry, subscribing to our list, or making a purchase.

These automated processes are used solely to personalise and improve your experience with us. They do not result in legal or similarly significant decisions being made about you without human involvement. If you have questions about how your information is used in these systems, or would like a human to review how you have been categorised or communicated with, please contact us at sales@dynamicrv.com.au.

11. Complaints

If you believe we have breached your privacy, please contact us at sales@dynamicrv.com.au and we will investigate your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Governing Law

This Privacy Policy is governed by the laws of South Australia and the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, and the "Last updated" date at the top of this page will reflect any changes.

 

Questions? Contact us:

Dynamic RV

Unit 15, 74-80 Mirage Road, Direk SA 5110

sales@dynamicrv.com.au  |  0417 552 112  |  www.dynamicrv.com.au

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